@layer theme{:root,:host{--font-sans:ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";--font-mono:ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;--radius-sm:.25rem;--radius-md:.375rem;--radius-lg:.5rem;--shadow-sm:0 1px 3px 0 #0000001a, 0 1px 2px -1px #0000001a;--shadow-lg:0 10px 15px -3px #0000001a, 0 4px 6px -4px #0000001a;--default-font-family:var(--font-sans);--default-mono-font-family:var(--font-mono)}}@layer base{*,:after,:before,::backdrop{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}html,:host{-webkit-text-size-adjust:100%;tab-size:4;line-height:1.5;font-family:var(--default-font-family,ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji");font-feature-settings:var(--default-font-feature-settings,normal);font-variation-settings:var(--default-font-variation-settings,normal);-webkit-tap-highlight-color:transparent}hr{height:0;color:inherit;border-top-width:1px}abbr:where([title]){-webkit-text-decoration:underline dotted;text-decoration:underline dotted}h1,h2,h3,h4,h5,h6{font-size:inherit;font-weight:inherit}a{color:inherit;-webkit-text-decoration:inherit;text-decoration:inherit}b,strong{font-weight:bolder}code,kbd,samp,pre{font-family:var(--default-mono-font-family,ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace);font-feature-settings:var(--default-mono-font-feature-settings,normal);font-variation-settings:var(--default-mono-font-variation-settings,normal);font-size:1em}small{font-size:80%}sub,sup{vertical-align:baseline;font-size:75%;line-height:0;position:relative}sub{bottom:-.25em}sup{top:-.5em}table{text-indent:0;border-color:inherit;border-collapse:collapse}:-moz-focusring{outline:auto}progress{vertical-align:baseline}summary{display:list-item}ol,ul,menu{list-style:none}img,svg,video,canvas,audio,iframe,embed,object{vertical-align:middle;display:block}img,video{max-width:100%;height:auto}button,input,select,optgroup,textarea{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}::file-selector-button{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}:where(select:is([multiple],[size])) optgroup{font-weight:bolder}:where(select:is([multiple],[size])) optgroup option{padding-inline-start:20px}::file-selector-button{margin-inline-end:4px}::placeholder{opacity:1}@supports (not ((-webkit-appearance:-apple-pay-button))) or (contain-intrinsic-size:1px){::placeholder{color:currentColor}@supports (color:color-mix(in lab,red,red)){::placeholder{color:color-mix(in oklab,currentcolor 50%,transparent)}}}textarea{resize:vertical}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-date-and-time-value{min-height:1lh;text-align:inherit}::-webkit-datetime-edit{display:inline-flex}::-webkit-datetime-edit-fields-wrapper{padding:0}::-webkit-datetime-edit{padding-block:0}::-webkit-datetime-edit-year-field{padding-block:0}::-webkit-datetime-edit-month-field{padding-block:0}::-webkit-datetime-edit-day-field{padding-block:0}::-webkit-datetime-edit-hour-field{padding-block:0}::-webkit-datetime-edit-minute-field{padding-block:0}::-webkit-datetime-edit-second-field{padding-block:0}::-webkit-datetime-edit-millisecond-field{padding-block:0}::-webkit-datetime-edit-meridiem-field{padding-block:0}::-webkit-calendar-picker-indicator{line-height:1}:-moz-ui-invalid{box-shadow:none}button,input:where([type=button],[type=reset],[type=submit]){appearance:button}::file-selector-button{appearance:button}::-webkit-inner-spin-button{height:auto}::-webkit-outer-spin-button{height:auto}[hidden]:where(:not([hidden=until-found])){display:none!important}}@layer components;@layer utilities{.inline{display:inline}}:root{--background:220 30% 96%;--foreground:224 39% 12%;--primary:222 84% 48%;--primary-foreground:0 0% 100%;--secondary:172 66% 42%;--secondary-foreground:0 0% 100%;--muted:220 18% 46%;--destructive:0 76% 52%;--border:220 18% 86%;--card:0 0% 100%;--warning:35 92% 52%;--success:150 70% 36%;--purple:262 74% 58%;--shadow-sm:0 4px 14px #13192b14;--shadow-md:0 14px 35px #13192b1f;--shadow-lg:0 24px 70px #13192b2e;--transition-fast:.15s ease;--transition-smooth:.26s cubic-bezier(.2,.8,.2,1);--radius-sm:10px;--radius-md:18px;--radius-lg:28px}.dark{--background:224 39% 8%;--foreground:220 30% 96%;--primary:217 91% 62%;--secondary:172 66% 48%;--muted:220 14% 70%;--border:224 24% 22%;--card:224 33% 12%}*{box-sizing:border-box}html{background:hsl(var(--background));color:hsl(var(--foreground))}body{min-height:100vh;margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}input,select,textarea{border:1px solid hsl(var(--border));border-radius:var(--radius-sm);background:hsl(var(--card));width:100%;color:hsl(var(--foreground));outline:none;padding:13px 14px;font-size:max(16px,1rem)}input:focus,select:focus,textarea:focus{border-color:hsl(var(--primary));box-shadow:0 0 0 4px hsl(var(--primary) / .12)}label{gap:8px;font-weight:700;display:grid}.loading-screen,.auth-page{min-height:100vh;padding:max(24px,env(safe-area-inset-top)) 18px max(24px,env(safe-area-inset-bottom));background:radial-gradient(circle at top left,hsl(var(--primary) / .18),transparent 32%),hsl(var(--background));place-items:center;display:grid}.loader{border:4px solid hsl(var(--border));border-top-color:hsl(var(--primary));border-radius:999px;width:44px;height:44px;animation:.9s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.auth-card{background:hsl(var(--card));border:1px solid hsl(var(--border));border-radius:var(--radius-lg);width:min(100%,980px);box-shadow:var(--shadow-lg);grid-template-columns:1fr;gap:20px;padding:20px;display:grid}.auth-card.simple-auth{width:min(100%,880px)}.auth-form-panel{align-content:center;gap:18px;display:grid}.auth-hero{border-radius:var(--radius-md);background:linear-gradient(135deg,hsl(var(--primary)),hsl(var(--secondary)));color:hsl(var(--primary-foreground));padding:28px}.auth-hero h1{margin:8px 0 12px;font-size:clamp(2rem,6vw,3.5rem);line-height:1}.eyebrow{text-transform:uppercase;letter-spacing:.12em;color:hsl(var(--muted));margin:0 0 6px;font-size:.78rem;font-weight:800}.auth-hero .eyebrow{color:#ffffffc7}.mode-row{grid-template-columns:repeat(2,1fr);gap:8px;display:grid}.mode,.ghost-button,.primary-button,.logout-button,.small-link{border-radius:var(--radius-sm);border:1px solid hsl(var(--border));cursor:pointer;min-height:44px;transition:var(--transition-fast);justify-content:center;align-items:center;gap:8px;padding:0 16px;font-weight:800;display:inline-flex}.mode{background:hsl(var(--background));color:hsl(var(--foreground))}.mode.active,.primary-button{background:hsl(var(--primary));color:hsl(var(--primary-foreground));border-color:hsl(var(--primary));box-shadow:var(--shadow-sm)}.ghost-button,.small-link{background:hsl(var(--card));color:hsl(var(--primary))}.primary-button:disabled,.ghost-button:disabled,.mode:disabled{opacity:.6;cursor:not-allowed}.form,.reply-box{gap:16px;display:grid}.hint,.muted{color:hsl(var(--muted));margin:0}.notice{border-radius:var(--radius-sm);padding:12px 14px;font-weight:700}.notice.success{background:hsl(var(--success) / .12);color:hsl(var(--success))}.notice.danger{background:hsl(var(--destructive) / .12);color:hsl(var(--destructive))}.app-shell{background:hsl(var(--background));min-height:100vh}.sidebar{display:none}.main-area{padding:18px 14px 92px}.topbar{background:hsl(var(--card));border:1px solid hsl(var(--border));border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);justify-content:space-between;align-items:center;gap:14px;margin-bottom:18px;padding:18px;display:flex}.topbar h1{margin:0;font-size:clamp(1.4rem,5vw,2.2rem)}.user-chip,.brand-mark{background:hsl(var(--primary) / .12);min-height:44px;color:hsl(var(--primary));border-radius:999px;justify-content:center;align-items:center;padding:0 14px;font-weight:900;display:inline-flex}.page-content{gap:18px;max-width:1180px;margin:0 auto;display:grid}.metric-grid{grid-template-columns:1fr;gap:14px;display:grid}.metric-card,.panel{background:hsl(var(--card));border:1px solid hsl(var(--border));border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);padding:18px}.metric-card{color:hsl(var(--primary));gap:8px;display:grid}.metric-card span{color:hsl(var(--muted));font-weight:800}.metric-card strong{color:hsl(var(--foreground));font-size:2.2rem}.metric-card.urgent{color:hsl(var(--destructive))}.metric-card.ok{color:hsl(var(--success))}.panel-header,.detail-title{justify-content:space-between;align-items:flex-start;gap:14px;margin-bottom:16px;display:flex}.panel h2,.panel h3{margin:0 0 10px}.ticket-list{gap:12px;display:grid}.ticket-row{background:hsl(var(--background));border:1px solid hsl(var(--border));border-radius:var(--radius-md);transition:var(--transition-smooth);gap:12px;padding:14px;display:grid}.ticket-row:hover{box-shadow:var(--shadow-sm);transform:translateY(-2px)}.ticket-row span{color:hsl(var(--muted));margin-top:6px;display:block}.badge-stack{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.badge{border-radius:999px;justify-content:center;align-items:center;min-height:30px;padding:0 12px;font-size:.84rem;font-weight:900;display:inline-flex}.status-aberto{background:hsl(var(--primary) / .12);color:hsl(var(--primary))}.status-em_analise{background:hsl(var(--purple) / .12);color:hsl(var(--purple))}.status-aguardando{background:hsl(var(--warning) / .14);color:hsl(var(--warning))}.status-resolvido,.priority-baixa{background:hsl(var(--success) / .12);color:hsl(var(--success))}.priority-media{background:hsl(var(--warning) / .14);color:hsl(var(--warning))}.priority-alta{color:#d65905;background:#f9701524}.priority-critica{background:hsl(var(--destructive));color:#fff}.edit-grid{gap:14px;margin:18px 0;display:grid}.messages{gap:12px;margin:18px 0;display:grid}.message{border-radius:var(--radius-md);background:hsl(var(--background));border:1px solid hsl(var(--border));padding:14px}.message.bot{background:hsl(var(--secondary) / .1);border-color:hsl(var(--secondary) / .25)}.message p{margin:8px 0}.message span{color:hsl(var(--muted));font-size:.9rem}.bot-result{border-radius:var(--radius-md);background:hsl(var(--secondary) / .1);border:1px solid hsl(var(--secondary) / .22);gap:8px;margin-top:16px;padding:16px;display:grid}.settings-form{max-width:560px}.empty-state{text-align:center}.bottom-nav{padding:8px 10px calc(8px + env(safe-area-inset-bottom));background:hsl(var(--card) / .96);border-top:1px solid hsl(var(--border));-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);z-index:20;grid-template-columns:repeat(4,1fr);gap:4px;display:grid;position:fixed;bottom:0;left:0;right:0}.bottom-link{border-radius:var(--radius-sm);min-height:56px;color:hsl(var(--muted));place-items:center;gap:2px;font-size:.78rem;font-weight:800;display:grid}.bottom-link.active{color:hsl(var(--primary));background:hsl(var(--primary) / .1)}@media(min-width:760px){.auth-card{grid-template-columns:.95fr 1fr;padding:24px}.auth-hero{flex-direction:column;justify-content:center;min-height:520px;display:flex}.metric-grid{grid-template-columns:repeat(4,1fr)}.ticket-row{grid-template-columns:1fr auto;align-items:center}.edit-grid{grid-template-columns:repeat(2,1fr)}.detail-grid{grid-template-columns:minmax(0,1fr) 340px;align-items:start}}@media(min-width:980px){.app-shell{grid-template-columns:280px 1fr;display:grid}.sidebar{background:hsl(var(--card));border-right:1px solid hsl(var(--border));flex-direction:column;gap:20px;height:100vh;padding:22px;display:flex;position:sticky;top:0}.brand{align-items:center;gap:12px;display:flex}.brand span{color:hsl(var(--muted));margin-top:4px;font-size:.9rem;display:block}.side-nav{gap:8px;display:grid}.nav-link,.logout-button{border-radius:var(--radius-sm);min-height:46px;color:hsl(var(--muted));background:0 0;border:0;justify-content:flex-start;align-items:center;gap:10px;padding:0 12px;font-weight:850;display:flex}.nav-link.active{background:hsl(var(--primary) / .1);color:hsl(var(--primary))}.logout-button{cursor:pointer;color:hsl(var(--destructive));margin-top:auto}.main-area{padding:26px}.bottom-nav{display:none}}